Using Syncful

These Terms govern your use of Syncful (the "Service"), a real-time data synchronization platform. By creating a workspace, you agree to these Terms for yourself and, where applicable, your company. You confirm you're authorized to connect any system you link to Syncful.

Your account

You're responsible for keeping your login credentials secure and for activity under your workspace. If you suspect unauthorized access, tell us right away at security@syncful.net.

Synced data

You own the records that pass through Syncful ("Synced Data"). We process Synced Data only to run the sync connections you configure, and never use it to train shared models. You can export a snapshot or disconnect any sync at any time from workspace settings.

Plans & billing

Paid plans are billed monthly or annually and metered by the number of records synced in a billing period. Trials require no card and only convert to a paid plan if you choose one. You can downgrade or cancel from workspace settings; changes take effect at the end of the current billing period.

Acceptable use

Don't connect a system you're not authorized to access, use Syncful to violate applicable law, or attempt to disrupt, overload, or reverse-engineer the Service.

Availability

We work to keep sync connections reliable, but we don't guarantee uninterrupted uptime. Scheduled maintenance and unplanned incidents can occasionally pause a sync.

Termination

You can stop using Syncful at any time. We may suspend or terminate a workspace that violates these Terms, with notice where reasonably possible.

Limitation of liability

The Service is provided "as is." To the extent the law allows, Syncful isn't liable for indirect or consequential damages arising from a sync connection you configured.

Indemnification

You agree to cover reasonable costs Syncful incurs from a third-party claim arising from a system you connected without authorization, or from a violation of these Terms on your part. We'll notify you promptly if a claim like this arises.

Governing law

These Terms are governed by the laws of the United States, without regard to conflict-of-laws rules. Disputes arising from these Terms are handled in the courts with jurisdiction over Syncful's place of business.

Changes to these terms

If we make a material change, the updated Terms will be posted on this page.

Contact us

Questions about these Terms can go to hello@syncful.net.

What we collect

We collect what you give us directly, like your name, work email, and company, when you create a workspace. We also process the records you choose to connect through Syncful in order to run your sync connections ("Synced Data"), and we log basic product usage to understand which features get used.

How we use it

Account details operate your workspace, send service notices, and provide support. Synced Data is used only to move and mirror the records your sync connections are configured to move, is never used for shared model training, and is never sold.

Who can see it

Access to Synced Data is limited to the infrastructure running your active syncs and, when you invite them, members of your own workspace. Our team only opens Synced Data when you've asked us to help debug a connection.

Sub-processors

We use a small set of infrastructure vendors, for hosting and email delivery mainly, to run Syncful. A current list is available on request at security@syncful.net.

Data processing agreements & regional rights

Need a signed Data Processing Agreement for GDPR or a similar regime? Email security@syncful.net and we'll send one over. If you're in the EU, UK, or a U.S. state with its own privacy law, you may have added rights to access, correct, or delete your personal information beyond what's listed here, and we'll honor them on request.

Data retention

Synced Data passing through an active sync isn't stored longer than needed to complete the sync. Account and configuration data is kept while your workspace is active; if you cancel, it's retained 30 days for export or reactivation, then deleted from production systems.

Your choices

Access, export, or delete your account data any time from workspace settings, or by emailing hello@syncful.net. Manage cookie preferences from the link in our footer.

Security

We encrypt data in transit and at rest, apply role-based access controls, and run continuous backups. No system is perfectly secure, but we take this seriously as a small team handling other people's records.

Changes to this policy

If we make a material change, the updated policy will be posted on this page.

Contact us

Questions about this policy can go to security@syncful.net.