What we collect
We collect what you give us directly, like your name, work email, and company, when you create a workspace. We also process the records you choose to connect through Syncful in order to run your sync connections ("Synced Data"), and we log basic product usage to understand which features get used.
How we use it
Account details operate your workspace, send service notices, and provide support. Synced Data is used only to move and mirror the records your sync connections are configured to move, is never used for shared model training, and is never sold.
Who can see it
Access to Synced Data is limited to the infrastructure running your active syncs and, when you invite them, members of your own workspace. Our team only opens Synced Data when you've asked us to help debug a connection.
Sub-processors
We use a small set of infrastructure vendors, for hosting and email delivery mainly, to run Syncful. A current list is available on request at security@syncful.net.
Data processing agreements & regional rights
Need a signed Data Processing Agreement for GDPR or a similar regime? Email security@syncful.net and we'll send one over. If you're in the EU, UK, or a U.S. state with its own privacy law, you may have added rights to access, correct, or delete your personal information beyond what's listed here, and we'll honor them on request.
Data retention
Synced Data passing through an active sync isn't stored longer than needed to complete the sync. Account and configuration data is kept while your workspace is active; if you cancel, it's retained 30 days for export or reactivation, then deleted from production systems.
Your choices
Access, export, or delete your account data any time from workspace settings, or by emailing hello@syncful.net. Manage cookie preferences from the link in our footer.
Security
We encrypt data in transit and at rest, apply role-based access controls, and run continuous backups. No system is perfectly secure, but we take this seriously as a small team handling other people's records.
Changes to this policy
If we make a material change, the updated policy will be posted on this page.
Contact us
Questions about this policy can go to security@syncful.net.